Can't sign in

Fixes for common sign-in and account problems.

Can't sign in

Wrong email or password

Check:

  • The email is spelled correctly
  • Caps Lock isn't on
  • You're signing in with the right account

Fix:

  1. Try "Forgot your password?" to reset it
  2. Try a different browser or a private window

Account locked

Too many failed sign-in attempts locks your account for security.

Fix:

Forgot your password

Reset your password

  1. Click "Forgot your password?" on the sign-in screen
  2. Enter your registered email address
  3. Click the link in the email you receive
  4. Set a new password

Not getting the reset email

Check:

  • Your spam folder
  • You used the email you registered with
  • The email address is spelled correctly

Still nothing?

Multi-factor authentication (MFA) problems

Verification code doesn't work

Check:

  • Your device's clock is accurate (auto-set is best)
  • You're using the right authenticator app
  • The code hasn't expired (codes refresh every 30 seconds)

Lost your authenticator device

Fix:

  1. Sign in with a recovery code (saved when you set up MFA)
  2. No recovery code? Contact support

Not receiving emails

Confirmation or notification emails aren't arriving

Check:

  • Your spam folder
  • noreply@dayopt.app is on your allow list
  • Your email address is registered correctly

Fix:

  1. Check your email address in settings
  2. Click "Resend confirmation email"
  3. Still nothing after 5 minutes? Try a different email address

Deleting your account

I want to delete my account

Steps:

  1. Go to Settings > Account > "Delete account"
  2. Type DELETE. If your account has a password, enter it. If you sign in with Google and have two-step verification turned on, enter the code from your authenticator app instead. If you have neither, typing DELETE is all that is asked for
  3. Press "Execute deletion". Your account is removed immediately, and a notice is sent to your email address afterwards

Note:

  • Deletion can't be undone
  • Any active subscription is cancelled as part of the deletion. You do not need to cancel it first

Still stuck?

If none of this helps, contact us and our support team will help.

Including the following makes it faster:

  • Your registered email address
  • What's going wrong
  • What you've already tried
  • A screenshot, if you have one
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